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DORE & ROSE

Dore & Rose Helpcenter

How should i wash my silk items?

How often should i wash my silk items?

Is washing at 30 degrees enough?

Washing & Care

What are your products made of?

What does momme mean?

What is Oeko-Tex?

What does silver ion technology mean?

Is the application of silver ions to the products certified?

How long are the silver ions effective on the pillowcase

Can you wash off silver ions?

What is the life time of a pillowcase?

Product Information

Is it ethically responsible & not tested on animals?

Is it sustainable?

Is silver bad for me or the environment?

Sustainability & Ethicality

Track my order

What is the delivery time ?

Where is my order?

My tracking shows no update

Shipping Methods

International Shipping

Missing or Damaged Items

Delivered but Not Received

Order Modification

Order Cancellation

Shipping

How do I return my package?

When will I be refunded?

What is the refund and return policy?

Returns

I would like to become a retail partner..

Wholesale