Shipping
Track my order
To track your Dore & Rose order, simply click the link provided below. You'll be directed to the order tracking page where you can follow the real-time status and location of your shipment.Track order page
What is the delivery time ?
Orders are processed and shipped within 1-3 business days (excluding weekends and holidays). Tracking information will be provided once your order has shipped. For more information, please check our Shipping Policy page. Holiday Shipping Note:. As we
Where is my order?
You have received a track & trace code so you can keep an eye on your package. Worried something went wrong? Please send us a mail to [email protected] so we can help you out.
My tracking shows no update
Dore and Rose operates in a global scale and we make sure to use warehouses that could ship your order without paying duties and taxes. Once you received a tracking link from us via email it will typically update it once the order has cleared from cu
Shipping Methods
We offer various shipping methods to ensure your order reaches you safely and promptly. Once your order is processed, you will receive tracking information to keep you updated on your shipment’s progress. Please note that delivery times and fees will
International Shipping
We ship worldwide. International delivery times depend on destination and customs processing. Customs delays, inspections, duties, or taxes imposed by local authorities are beyond our control and are the responsibility of the recipient. These do not
Missing or Damaged Items
If your package is missing items or arrives damaged, please contact us within 14 days of delivery to file a claim. Be sure to provide your order number, photos of the packaging (if damaged), photo of the packing slip (missing item claims), and a desc
Delivered but Not Received
If tracking shows an order as “Delivered,” responsibility transfers to the recipient. Customers must file a claim with the carrier and provide proof of loss. Claims submitted after 7 days from delivery are not eligible.
Order Modification
If you wish to modify your order, such as changing the quantity, address or product, we can accommodate this request within 12 hours of placing the order. After 12 hours, the order may already be in the shipping process, and modifications will no lon
Order Cancellation
Requests to modify or cancel an order must be submitted within 12 hours of purchase. Once processing or shipping begins, changes or cancellations are no longer possible. Shipped orders cannot be canceled.