Can't find what you need? We are here to assist you!

See here the most frequently asked questions. Is your question not here? Our customer service is 24/7 available to answer all your questions.

hey@doreandrose.com

Back to store →

DORE & ROSE

<p>STANDARD 100 by OEKO-TEX&#xAE; is a certification meaning that all products are tested and approved to support ecological safety and non-toxic substances are used.</p>

STANDARD 100 by OEKO-TEX® is a certification meaning that all products are tested and approved to support ecological safety and non-toxic substances are used.

What is Oeko-Tex?

Product Information

How should i wash my silk items?

How often should i wash my silk items?

Is washing at 30 degrees enough?

Washing & Care

What are your products made of?

What does momme mean?

What does silver ion technology mean?

Is the application of silver ions to the products certified?

How long are the silver ions effective on the pillowcase

Can you wash off silver ions?

What is the life time of a pillowcase?

Is it ethically responsible & not tested on animals?

Is it sustainable?

Is silver bad for me or the environment?

Sustainability & Ethicality

Track my order

What is the delivery time ?

Where is my order?

My delivery is missing/late

My tracking shows no update

Shipping

How do I return my package?

When will I be refunded?

What is the refund and return policy?

Returns

I would like to become a retail partner..

Wholesale

What is Oeko-Tex?Updated 2 years ago