Track my order
To track your Dore & Rose order, simply click the link provided below. You'll be directed to the order tracking page where you can follow the real-time status and location of your shipment.Track order page
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What is the delivery time ?
Orders are processed and shipped within 1-3 business days (excluding weekends and holidays). Tracking information will be provided once your order has shipped. For more information, please check our Shipping Policy page. Holiday Shipping Note:. As we
Where is my order?
You have received a track & trace code so you can keep an eye on your package. Worried something went wrong? Please send us a mail to [email protected] so we can help you out.
My tracking shows no update
Dore and Rose operates in a global scale and we make sure to use warehouses that could ship your order without paying duties and taxes. Once you received a tracking link from us via email it will typically update it once the order has cleared from cu
Shipping Methods
We offer various shipping methods to ensure your order reaches you safely and promptly. Once your order is processed, you will receive tracking information to keep you updated on your shipment’s progress. Please note that delivery times and fees will
International Shipping
We ship globally. Delivery times and fees will depend on the destination country and local customs policies. Please note that international shipments may experience delays due to customs clearance and might subject to customs fees depending on the ca
Missing or Damaged Items
If your package is missing items or arrives damaged, please contact us within 7 days of delivery to file a claim. Be sure to provide your order number, photos of the packaging (if damaged), photo of the packing slip (missing item claims), and a descr
Delivered but Not Received
If your tracking shows that your package has been marked as “Delivered,” but you have not received it, please file a claim directly with the carrier. You will need to provide us with the proof of loss or a formal claim confirmation from the carrier.
Order Modification
If you wish to modify your order, such as changing the quantity, address or product, we can accommodate this request within 12 hours of placing the order. After 12 hours, the order may already be in the shipping process, and modifications will no lon
Order Cancellation
If you wish to cancel your order, we can process the cancellation within 12 hours of the order being placed. After 12 hours, the order may already be in the shipping process, and cancellations will no longer be possible. Please reach out to us as soo