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DORE & ROSE

Dore & Rose Helpcenter

Hey there! For best results, use our washing bag and pH-neutral liquid detergent. Opt for the delicate cycle or hand wash at 30°C, avoiding spin dry. Air dry or hang to keep your pillowcase soft, and iron if desired.

Wash your silk essentials at 30°C; it's sufficient to clean and kill bacteria, thanks to the antibacterial silver ions. Stick to our washing bags and pH-neutral detergent to avoid damaging the silk and silver ions.

For optimal hygiene, wash your pillowcase every 10 days at most.

How to wash?

Hey there! We use the most advanced nanosilver technology where we penetrate silver ions into the fiber. A silver ion is a single particle of the silver element. It is a natural mineral which has antimicrobial functions, meaning it kills 99.7% of bacteria, mold and stops them from growing.

What's silver ion?

Hey there! No worries about customs fees – we've got you covered! Your only focus should be enjoying your purchase. If you have any more questions or need assistance, feel free to hit us up. Happy shopping!

Do I have to pay customs fees? 

We understand the importance of clarity when it comes to returns. You can find all the details about our return policy on our website at https://doreandrose.com/policies/refund-policy. If you have any further questions or need assistance, feel free to ask. We're here to help!

What is your Return Policy? 

We ask for additional information such as your TAX ID or Personal ID because it's required by customs to facilitate the smooth clearance of your package. Providing these details ensures a hassle-free delivery process.

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